Send an email from the address connected to your BOBIS account to support@bobis.com.ng with the subject Delete my BOBIS account.
What to include
- The email address used for BOBIS.
- Whether you signed in with Google, Facebook or another available method.
- A clear statement that you want the BOBIS account deleted.
Do not send your password, access token, card details or a copy of an identity document unless our support team explains why a safer verification step is required.
What happens next
- We acknowledge the request and verify that it came from the account owner or authorised adult.
- We disable access while the deletion is completed where appropriate.
- We delete or anonymise the profile and its associated Room memberships, saves, activity, OAuth identity, active sessions and BOBIS Coin association.
- We confirm completion using the verified contact channel.
Limited transaction, fraud-prevention, security or legal records may be retained where required. Encrypted backups may retain data for a limited operational period before normal expiry. Aggregated information that can no longer identify you may remain in service statistics.
Google and Facebook connections
Removing BOBIS from your Google or Facebook settings stops that provider connection, but it does not automatically erase data already held in your BOBIS account. Use the deletion request above for full BOBIS deletion.
- Google users can review connected third-party access in their Google Account security settings.
- Facebook users can review and remove BOBIS under Facebook's Apps and Websites settings.
If this is a Junior account
The parent, guardian, school or authorised adult responsible for the account should make the request. We may verify that relationship before acting to protect the young learner.